Healthcare is a sector that is dependent on various sources to be able to provide quality services. Apart from the skill, qualification and experience of healthcare professionals and other staff, the healthcare process draws support from various sources like laboratories, pharmaceuticals, surgical and other healthcare equipment to be able to deliver quality healthcare. The process of healthcare has to be documented at every step in the process. This ensures that they can draw information from these records for various purposes. The information in patient medical records also provides valuable inputs to other entities that are involved in other aspects of successfully running a healthcare facility.The inputs for the data that form a part of the patient medical record comes from various sources including:Critical careEmergency departmentPharmacyLaboratoryRadiologyCardiologyLabor & deliveryThe information from patient medical records is utilized by:The coding and billing department
Health information management professionalsRisk managersReporting to statutory authoritiesPeople involved in scheduling patient visitsThe smooth and profitable running of healthcare facilities depend on not only accurate and timely information but also easy access to the information.Medical transcription is the process of creating patient medical records of the patient- healthcare professional encounter. As information from patient medical records is vital for smooth running of healthcare facilities and helps them in various aspects of running the healthcare facility, it is important that this process meets all the quality criteria. As medical transcription is a specialized skill and the role of these services have evolved to fulfill a broader role in aiding the healthcare process, the prudent option is to outsource this process to professional vendor.Outsourcing helps the documentation process in various aspects, including creating proactive solutions based on the developing requirements of the healthcare facility, healthcare professionals and fulfilling statutory requirementsHow do outsourced medical transcription services provide proactive solutions?Providing software and tools:This process requires a foolproof system to ensure collection & transmission of dictation files and a process by which the finished transcripts are made available to the end user through document delivery modes of their choice. The software and tools provided by the service provider needs to not only ensure speed and convenience but also ensure security throughout the process of creating patient medical records.Archives:The information from patient medical records provides useful inputs for various purposes to different departments in the healthcare facility. It is important that the healthcare professionals and the support staff at the healthcare facility have easy access to older transcripts. Archiving systems are provided by the transcription provider to enable easy access.Retaining the tried and tested way of information assimilation:With the prospect of adopting EMR/ EHR systems looming in the horizon, outsourced medical transcription service providers can provide major support by helping retain tried and tested methods of information assimilation by facilitating EMR adoption through HL7 interface.
Speech recognition transcription:Speech recognition software has been adopted by many healthcare professionals. Though this software meets the turnaround time requirements, it requires extensive editing and proofreading meeting acceptable accuracy standards. Outsourced vendors have stepped into the breach and are providing editing and proofreading services for these transcripts.Outsourced medical transcription service providers have always anticipated the needs of healthcare documentation by studying the way the healthcare system works. They have used the right software and tools to provide services that meet the quality criteria of accuracy, turnaround time and security, while reducing prices and retaining convenience and familiar working modes.